Are Cloud Phones Better now than in the past?
MyProDealer isn’t selling a specific brand, they’re selling clarity
Small Business Phone Systems
Are Cloud Phones Better now than in the past?
If you’re an office manager or the business owner in 2025, chances are good that someone’s already pitched you on switching to a Cloud Phone System. In fact, you’ve probably lost count of how many options are out there. Between 8x8, Vonage, Nextiva, RingCentral, Zoom, Optima Ignite, VoiceOne PBX, and Dialpad, not to mention a dozen others—you might be asking yourself, "How is anyone supposed to make the right choice?"
It’s a good question. And a struggle shared by thousands of businesses every week. With features, pricing, hidden fees, remote work integration, PBX vs. non-PBX, and free phones that aren’t really free—it’s no wonder Cloud Phone System fatigue is real.
That’s where a new approach steps in. A company called MyProDealer is trying to make sense of this often overwhelming market. Their editorial piece titled "Why Do People Hate VoIP Phones?" doesn’t hold back and frankly, it’s refreshing.
They start by tackling the elephant in the room. The truth is, a lot of people do hate VoIP phones. And it’s not because internet phone technology is inherently bad—it’s because so many companies are doing it wrong. MyProDealer argues that frustration stems from a combination of generic solutions, poor implementation, and subpar hardware. And they’re not wrong.
"Not all Cloud Phone Systems are created equal," the article warns. "It depends entirely on the platform and how it’s set up for your business." That’s the sort of insight too many business owners only learn after it’s too late. After the phones have been installed. After the calls start dropping. After the features, they thought they were getting turn out to be unavailable or unusable.
So what’s the answer? According to MyProDealer, it’s not about picking the most popular brand. It’s about getting the right fit.
They introduce the concept of the "ProDealer"—a knowledgeable consultant who acts like a matchmaker for your business and a Cloud PBX system. Think of them like a CarFax report for phone systems or the financial advisor of the VoIP world. Their role is to filter through over 200 different options, eliminate the junk, and guide you toward a user-friendly, cost-effective solution that doesn’t cause daily headaches.
And here’s where the editorial makes its strongest point: there’s a world of difference between a standard Cloud VoIP phone and a true Cloud PBX system. While the former might get you up and running fast, the latter is what delivers the experience businesses are actually looking for—HD voice, shared call hold, office intercoms, and seamless call routing.
"When the provider hands you a free phone," the article says, "what they don’t tell you is it’s often a non-PBX device that adds to the clunky and frustrating experience." In other words, what sounds like a great deal at first can quickly become a liability.
And let’s not forget the elephant’s cousin—remote work. Today’s businesses need flexible systems that support hybrid offices, work-from-home setups, and mobile teams. That kind of infrastructure can’t be built on yesterday’s VoIP tech. It needs a thoughtful Cloud PBX architecture. According to MyProDealer, most off-the-shelf systems simply don’t cut it.
But how does a business owner know the difference? That’s where the ProDealer earns their keep. With experience across multiple vendors—like RingCentral, Ooma, Zoom Phone, Phone.com, VoiceOne, and more—they aren’t tied to any single provider. That means they can prioritize your needs instead of pushing a quota.
And it’s not just about technical specs. MyProDealer points out that staff comfort matters. "Of course, there will be change," the article concedes, "but keep that change to a comfortable level." It’s a line that underscores one of the most important (and often ignored) aspects of a phone system upgrade: how your employees actually feel about using it.
Let’s be honest. If your team hates the phones, they won’t use them right. And if they avoid features out of frustration, productivity drops. That’s why the article keeps coming back to one point: make it easy. Make it friendly. Make it work.
In the end, MyProDealer isn’t selling a specific brand they’re selling clarity. They’re selling the relief of not having to spend two weeks comparing outdated spreadsheets, clicking through fake reviews, or trying to decode which phones are actually compatible with which platforms.
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| Cloud Phone System Consultants |
Instead, their ProDealers do the heavy lifting for you. They listen to your business needs, assess your staff’s workflow, and build a shortlist of only the best-matched systems. Then they help you compare, evaluate, and deploy the winner. And yes, they even help negotiate pricing.
So, are Cloud Phone Systems better now? The honest answer, according to MyProDealer is "could be or may not be". They help you filter the options you have to ensure a better outcome.
If done wrong, they’re still the mess they used to be. But if done right, with the right phones and the right configuration, they can be a massive upgrade.
As they put it, "Don’t guess. Get a ProDealer." Visit there Facebook page:
We couldn’t agree more.
And if you’re staring at a dozen VoIP options wondering what’s best, this might be the article—and the service—you’ve been waiting for.
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